FAQ

FREQUENTLY ASKED QUESTIONS

 

In which countries can I buy online?
Our Online Store ships to  EU member states. If your country is outside of the range, please contact us and we will find a solution.

Is it posible to receive promotions and latest news by email?
Yes, You can subscribe to our newsletter if you would like to be informed about lastest news  and offers.

Can I unregister from the Newsletter?
If you would like to stop taking advantage of our latest offers and updates, you can use the “unsubscribe” buttons at the bottom of any of our newsletters. You can also request in writing to newsletter (a) algodonpeinado.com, as a topic write “UNSUBSCRIBE NEWSLETTER”.

I cannot remember my password. What do I do?
Don’t worry, you can use the “Forgotten Your Password” link on our LOGIN/REGISTER page. Enter your email address and click “send email”. We’ll send you an email with a link so you can reset your password

How do I know if I have successfully completed my online order?
Once you’ve completed your order, you will receive an confirmation email. If you do not receive it, please contact us.

How can I find out the status of my order?
Go and check your order’s status on “ORDERS” in “MY ACCOUNT”.

What do i do if i received a damaged item?
We  checked manually all products, so that they arrive in perfect condition. However, if this were to happen, please contact us by sending an email to laura (a) algodonpeinado.com and we will solve it

What happens if I receive an incorrect  product?
We are so sorry to hear that you have received an incorrect  product. Please contact us as soon as possible by sending an email to laura (a) algodonpeinado.com and we can help you sort this out.

Is my personal information confidential?
All the information that you share with us is private and confidential, we will only use it to meet your requests, and complete the purchasing process and to provide information about our products
For full details, please go to “Privacy Policy”.

How can I contact with Algodón Peinado?
You can send us your questions or comments in the contact form, by pone (+34 647 69 77 29) or by sending an e-mail to info(a)algodonpeinado.com.