Can I exchange my products?
The products purchased in algodonpeinado.com can be exchanged for another size or article as long as they are in perfect condition and we have stock in the warehouse.
If you want to exchange a product you must make a return and make a new purchase in the online store. For the return you have to send us an email to info (a) algodonpeinado.com and we will tell you the steps to follow. The cost of return or exchange shall be borne by the customer, unless the reason for the return is a defective item or a mistake in the preparation of the order.
What happens if I receive a defective or wrong product?
Algodón Peinado guarantees the exchange or refund of any defective or wrong product as long as you notify us within a maximum period of 15 calendar days from the receipt of your order. We check that all the products we manufacture and sell in our online store are free of manufacturing defects, even so it may happen that you receive a defective or wrong product, then we will exchange it for another one without any additional cost.
What is the deadline to make an exchange or return?
The deadline for requesting an exchange or refund is 15 calendar days from the date of receipt of the order.
How do I return a product?
You can request a refund by sending an email to info (a) algodonpeinado.com stating the reasons for the return.
Conditions for accepting a return:
-The products to be returned must be in perfect condition and present their corresponding packaging.
-You have 15 calendar days from receipt of your order to request the return of an item.
-We do not accept returns of products that have been used or washed.
-We do not accept returns of items within the OUTLET section.
The return costs, including transportation, taxes or customs duties, shall be borne by the customer, unless the reason for the return is due to a defective item or a mistake in the preparation of the order.
The return address is as follows:
Bocetocolor S.L.
Grande 5
06660 Fuenlabrada de los Montes – Badajoz
Spain
The package must be well protected and sealed, until we receive the item in our warehouse is under your responsibility, we recommend that the shipping method you use, either courier or post, the package is identified with a code / tracking number to avoid misplacement, and keep the proof of shipment.
Within the Spanish peninsula, if you prefer, we can send our courier to pick up at the address you specify, in this case the postage will be deducted from the refund (will be indicated by mail).
Once we receive the return and check that everything is OK, we proceed to refund the amount you spent (minus the cost of collection if we do it ourselves).
Do I have to pay anything for my return?
Returns for defective items or wrong preparation of the order are always free of charge. In all other cases the buyer shall bear the costs of return.
How will I receive my money back?
Once the return is approved, you will receive the amount in the same way you made your purchase.
When will I receive my money back?
After approving the return (the items must be in perfect condition, have the inside labels and packaging), we will proceed with the return within 14 days. After approving the return (the items must be in perfect condition, have the inside labels and packaging), we will proceed with the repayment within 14 days. Remember that it may take a few days for your bank to process it.
What should I do if the amount of my repayment is incorrect?
Contact us and we will solve the problem as soon as possible.
Algodón Peinado reserves the right to refuse returns communicated or sent after the deadline, or products that are not in the same condition in which they were received.
